FAQs

General Information

Where are you located?

Our facility is located at 3388 Pennsy Drive, Landover, MD 20785. Please note that some GPS systems may recognize our location as “Hyattsville, MD”; either designation will direct you to Spectrum Foods. We are situated at the terminus of MD-410, adjacent to WMATA’s Carmen Turner Training Facility.

Who do you sell to?

We sell to restaurants, wholesalers, cafeterias, schools, religious organizations, civilian organizations, and other businesses. We do not sell to the general public.

Where do you deliver?

You can find our delivery area here. Our delivery area generally encompasses the I-95 corridor between Richmond, VA, and Philadelphia, PA.

What time can I call to talk to a live person?

Our Customer Service Phone Hours are Monday through Friday 9:00 AM to 5:00 PM. Our phone number is 301-322-8889.

Account Information

How can I open an account?

You can complete our form here or contact us directly on our main line at 301-322-8889. You may also print the forms and submit them by dropping them off in person, mailing them to our office, or faxing them to 301-322-8005. 

NOTE: Please also fill out your tax-exempt resale form if applicable.

Who is my Account Executive?

Your account executive is typically the individual who established your account and facilitated your onboarding with Spectrum Foods. If you are unsure who your account executive is, please contact our main office during regular business hours. Our team will be pleased to assist you and direct you to the appropriate account executive.

How do I edit my account information?

Please contact our office during normal business hours.

Is there a cutoff time to place orders?

Our ordering cutoff is 8 PM.

What happens if my order misses cut off?

All orders placed after cutoff will be delivered on the next business day.

Can I cancel or modify an order?

Yes, please contact us by phone as soon as possible for any modifications or cancellation requests. Please note that the modification or cancellation must be made prior to the cutoff.

How do I request a pickup or a credit?

Pickups or a credit can be requested with our Customer Service team during normal business hours.

How do I make payments?

We accept payment by check, which may be provided to your driver or mailed directly to our office, as well as by ACH transactions either initiated by us or by the customer.

How do I get a copy of my statement?

Please contact our office during normal business hours for a copy of your statement.

Do you accept credit card payments?

Credit Card payments for your account are possible. We accept all major credits cards. Please note that all credit card payments are subjected to a 1.98% processing fee.

Can I set up autopayment?

With your authorization, we are able to automatically debit your bank account. Please contact our office during regular business hours to arrange this service.

Can I place an order in advance?

Advanced orders can be placed. Please note that advance orders do not guarantee availability of product.

Delivery Information

What is my delivery schedule?

Your delivery schedule will be provided to you upon completion of your customer registration. For assistance or additional information regarding your schedule, please contact our office.

Do you have a minimum order requirement?

Minimum orders are $500 per order and 10 CS.

Do you charge a fee to deliver?

Orders are subject to a delivery fee.

Can I pick up an order?

Yes, however, pickups are subject to availability and require warehouse approval. If you wish to arrange a pickup, please contact our warehouse to schedule an appointment.

Why was I shorted an item?

Your order may be updated to reflect our most up-to-date inventory at the time of fulfillment. We apologize for any inconvenience this may cause.

Do you substitute products?

In the event that an item is not available, we will make attempts to provide a comparable substitute. The substitution will be noted on your invoice, if a substitution has occurred.

Where is my order?

Call our Customer Service team or reach out to your Account Executive for an estimated time of delivery.

I have a driver complaint. Who do I contact?

You may fill out our contact form, or call us during normal business hours to submit a driver complaint.

Product Information

Do you carry specific brands or products?

We offer an extensive range of brands within our catalog. You can also browse our public catalog by clicking Fruit & Vegetables, Protein, Market Items, Dairy & Eggs, or Supplies at the top of the page.

What happens if the item I want is unavailable or out of stock?

If a product is unavailable or out of stock, Spectrum Foods will make all efforts to substitute with a comparable item.

Why can’t I see the price of products?

Pricing information is not published on our website. For inquiries regarding pricing, please contact your account executive or call our office during regular business hours. Please note that pricing details are provided exclusively to active customers.

Do you carry kosher products?

We do not stock kosher products.

Do you carry halal products?

We do! Please reach out to your Account Executive for a list of available Halal items or search our catalog.

How can Spectrum guarantee my food is safe?

Spectrum Foods’ Quality Assurance Department stays up to date on science and regulatory developments in the food industry. We guarantee food safety, regulatory compliance and quality standards, by applying the robust requirements of HACCP, GMP, Environmental Monitoring, and monitoring customer complaints. We are also under guidance and inspection of the United States Department of Agriculture (USDA), the Food & Drug Administration (FDA), and the Maryland Department of Health (MD DOH). You can find more information here:

What happens if there is a recall?

If affected by a recall, Spectrum Foods will contact you directly with next steps on how to identify and isolate affected product, and any other pertinent information.

Become a customer today!

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