FAQs
General Information
Our facility is located at 3388 Pennsy Drive, Landover, MD 20785. Please note that some GPS systems may recognize our location as “Hyattsville, MD”; either designation will direct you to Spectrum Foods. We are situated at the terminus of MD-410, adjacent to WMATA’s Carmen Turner Training Facility.
We sell to restaurants, wholesalers, cafeterias, schools, religious organizations, civilian organizations, and other businesses. We do not sell to the general public.
You can find our delivery area here. Our delivery area generally encompasses the I-95 corridor between Richmond, VA, and Philadelphia, PA.
Our Customer Service Phone Hours are Monday through Friday 9:00 AM to 5:00 PM. Our phone number is 301-322-8889.
Account Information
You can complete our form here or contact us directly on our main line at 301-322-8889. You may also print the forms and submit them by dropping them off in person, mailing them to our office, or faxing them to 301-322-8005.
NOTE: Please also fill out your tax-exempt resale form if applicable.
Your account executive is typically the individual who established your account and facilitated your onboarding with Spectrum Foods. If you are unsure who your account executive is, please contact our main office during regular business hours. Our team will be pleased to assist you and direct you to the appropriate account executive.
Please contact our office during normal business hours.
Our ordering cutoff is 8 PM.
All orders placed after cutoff will be delivered on the next business day.
Yes, please contact us by phone as soon as possible for any modifications or cancellation requests. Please note that the modification or cancellation must be made prior to the cutoff.
Pickups or a credit can be requested with our Customer Service team during normal business hours.
We accept payment by check, which may be provided to your driver or mailed directly to our office, as well as by ACH transactions either initiated by us or by the customer.
Please contact our office during normal business hours for a copy of your statement.
Credit Card payments for your account are possible. We accept all major credits cards. Please note that all credit card payments are subjected to a 1.98% processing fee.
With your authorization, we are able to automatically debit your bank account. Please contact our office during regular business hours to arrange this service.
Advanced orders can be placed. Please note that advance orders do not guarantee availability of product.
Delivery Information
Your delivery schedule will be provided to you upon completion of your customer registration. For assistance or additional information regarding your schedule, please contact our office.
Minimum orders are $500 per order and 10 CS.
Orders are subject to a delivery fee.
Yes, however, pickups are subject to availability and require warehouse approval. If you wish to arrange a pickup, please contact our warehouse to schedule an appointment.
Your order may be updated to reflect our most up-to-date inventory at the time of fulfillment. We apologize for any inconvenience this may cause.
In the event that an item is not available, we will make attempts to provide a comparable substitute. The substitution will be noted on your invoice, if a substitution has occurred.
Call our Customer Service team or reach out to your Account Executive for an estimated time of delivery.
Product Information
We offer an extensive range of brands within our catalog. You can also browse our public catalog by clicking Fruit & Vegetables, Protein, Market Items, Dairy & Eggs, or Supplies at the top of the page.
If a product is unavailable or out of stock, Spectrum Foods will make all efforts to substitute with a comparable item.
Pricing information is not published on our website. For inquiries regarding pricing, please contact your account executive or call our office during regular business hours. Please note that pricing details are provided exclusively to active customers.
We do not stock kosher products.
We do! Please reach out to your Account Executive for a list of available Halal items or search our catalog.
Spectrum Foods’ Quality Assurance Department stays up to date on science and regulatory developments in the food industry. We guarantee food safety, regulatory compliance and quality standards, by applying the robust requirements of HACCP, GMP, Environmental Monitoring, and monitoring customer complaints. We are also under guidance and inspection of the United States Department of Agriculture (USDA), the Food & Drug Administration (FDA), and the Maryland Department of Health (MD DOH). You can find more information here:
If affected by a recall, Spectrum Foods will contact you directly with next steps on how to identify and isolate affected product, and any other pertinent information.
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